Contents
RULES
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- Betting is not allowed for users from the USA (where sports betting is prohibited) on MostBet.
- The MostBet bookmaker accepts bets on sports or other competitions and events happening in all the countries of the world.
- In case changes are made to these Rules, all users will be notified accordingly. Starting from the date specified in the notice, accepted bets will be calculated based on the updated Rules. The terms of earlier placed bets shall not be altered.
- Payouts for winnings concerning betting participants (the person who placed the bet) will be made within 30 (thirty) days (calendar days) from the date when the latest game result in the betting history is officially published.
- When transferring winnings to the account, the betting participant must verify its correctness and, in case of disagreement, notify the bookmaker’s company regarding the reasons for dispute, account details, the date and time of the placed bet, game details, the amount of money, the selected outcome, and the coefficients. Disputes regarding payouts transferred to the account will be accepted within 10 (ten) days.
- The funds placed by the client on a certain outcome (bet) shall be deemed won provided that all outcomes of this bet are correctly identified.
- Betting shall be accepted only from individuals who are at least 18 years old or who have reached the age defined by law as being older than 18 years, according to the Rules for accepting bets set by the bookmaker’s company.
- Bets will not be accepted from:
- Individuals under 18 years old at the time of acceptance;
- Participants directly involved in the competitions being played (athletes, coaches, referees, team leaders, owners, and persons who can influence the game’s outcome) and those acting on their behalf;
- Persons acting within the interests of other bookmakers;
- Individuals legally prohibited from having an agreement or contract with the bookmaker.
- If the second clause of these Rules is violated, the betting participant is held liable. In cases of violations of these Rules, the bookmaker reserves the right to refuse to make any payout, refuse to return staked amounts, and cancel all bets. The bookmaker is not responsible for determining when a client or user is among the aforementioned individuals. After determining that the client or user is one of the listed individuals, the bookmaker has the right to take appropriate measures at any time.
- The bookmaker has the right to refuse to accept bets from customers who do not comply with these current Rules. In cases where the public order is violated by the client, the bookmaker has the right to refuse to accept bets from them.
- The bookmaker reserves the right to refuse to accept bets from any individuals without providing a reason.
- All bets are calculated based on information provided by the processing center.
- The company has the right to close accounts and cancel all made bets in the following cases:
- The betting participant has information about the outcome of the game while betting;
- The betting participant is one of the competitors who can directly influence the game’s outcome (athletes, referees, coaches, etc.) and one of those acting on their behalf;
- Bets made by a group of individuals in an arrangement (syndicate) to exceed the limitations set by the company;
- The betting participant holds multiple accounts (multi-accounting);
- There are suspicions regarding the use of special programs or technical means that automate the betting process;
- In cases of violations of the restrictions set by the company and the use of dishonest means to obtain information.
- According to the investigation results regarding the specified cases, the remaining balances in clients’ accounts may not be returned based on the discretion of the bookmaker. In this case, the remaining amount will be considered without distinguishing illegally obtained funds. The company reserves the right not to cover expenses for payment system commissions during the processes of depositing or withdrawing funds from users’ accounts at MostBet.
- The company has the right to conduct the identity verification process by requesting video conferences or identity confirming documents.
- If the security service of the bookmaker suspects the identity of the betting participants or the authenticity of the information they provided (address, credit or debit card, etc.), they have the right to request additional documents from the client based on the company’s discretion and to suspend any payments until they are verified. Verification of documents may take up to 24 hours from the time the documents are submitted. In cases where the submitted documents and information are confirmed to be untrue, the company reserves the right to cancel all bets indefinitely and to halt all payments.
- The account holder confirms that all actions carried out on the account have been executed by them. In cases where actions have been performed on the account by third parties, the account holder remains responsible for the security of their account.
- The account holder confirms that all actions carried out in the account using their details have been executed by them or with their permission.
- Users from countries where bets are prohibited cannot make payments through cards from those countries on the site.
- The cardholder must be aware of the laws regarding betting activities in their country.
- The participation of individuals under the legal age in gambling games and the execution of payments through the bookmaker’s company site by such individuals are prohibited.
- The company reserves the right to make changes to the text of these Rules and to add new rules at any time. New rules and amendments will come into force and apply from the moment they are published on the site.
- To prevent misunderstandings and ensure responsible play regarding betting games, MostBet presents the following recommendations:
- Set limits on the amount of money and time that can be wagered before starting to bet.
- Bet only the amount of money you can afford to lose.
- Avoid betting immediately after a loss.
- Do not gamble under the influence of alcohol or similar substances.
- Clients are solely responsible for the confidentiality of their account and password received during the registration process. All types of bets registered with the bookmaker are considered valid. Bets can only be canceled according to these current Rules.
- If the client’s login and password become known to third parties, they must notify the bookmaker about it and change their account (account) and email login and password. There is no need to notify third parties about the special codes for withdrawing funds from the account and changing the phone number.
- We evaluate betting games as an exciting daily activity and believe that you should bet only when you are alert and aware of your actions.
2. MAIN RULES
This agreement is made between you and one or more Mostbet companies depending on the services provided: Bizbon N.V., Curacao. Operates under license No. 8048/JAZ2016-065 Payment operator: Venson LTD. Registration number: HE 352364. Legal address: Stasinou 1, MITSI BUILDING 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, 1060, Nicosia, Cyprus. Current address: Kadmou Street 4, S.I. OLYMPIA BUSINESS CENTER, Agios Andreas, 1105, Nicosia, Cyprus. 1. The MostBet bookmaker company under no circumstances, even if notified, will cover clients’ (Users) direct or indirect material and moral damages (including lost opportunities). 2. Internet connection interruptions occurring during the confirmation of the bet for the money staked do not constitute grounds for cancellation. 3. Any bet made (played, staked) shall serve as proof that the client is familiar with and accepts these current Rules. 4. Only the results announced by the bookmaker will form the basis for calculating bets and determining winnings. All claims and complaints regarding game or competition results will be accepted together with the official application documents of the relevant sports authorities. 5. If the betting participant is suspected of committing fraudulent acts against the bookmaker (multiple accounts, multiple sessions (multiple active sessions of a single account at the same time), bets placed by third parties, using software to automate bets, participating in matches when there is no game account, exceeding the restrictions set by the company, abuse of loyalty programs, etc.), the bookmaker reserves the right to stop such fraudulent actions: – Cancel bets; – Close the client’s account without refunding funds; – Restrict cash withdrawals. These current rules came into force on April 1, 2016. 1. The bookmaker does not accept claims and complaints regarding misunderstandings that may arise from the transliteration (translation of foreign words) of the names of teams, players, and venues. 2. If a sports competition or match is canceled or postponed, on the condition that the information is based solely on official documents from the organizers of the competition or official websites or similar official sports sources, the line will be adjusted accordingly. 3. Bets placed on local competitions (football, futsal, hockey, etc.) will be settled within 7 days after the results are published on the official site of these competitions. Casino Restrictions and Blacklisted Regions NETENT 1. Absolute restrictions NetEnt does not permit the supply of “NetEnt Casino Games” to any organization operating under any of the licenses (whether NetEnt casino games are provided by organizations located within that jurisdiction or not). Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America. 2. Blacklisted regions – all NetEnt Casino games are not offered in the following regions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, USA, Yemen, Zimbabwe. 3. Blacklisted regions for branded games In addition to the blacklisted regions listed for the following NetEnt branded games, there are additional restrictions: 3.1. In addition to the jurisdictions listed under point 2, the Planet of the Apes video slot must not be offered in the following regions: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine. 3.2. In addition to the jurisdictions listed under point 2, the Vikings video slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. 3.3. In addition to the jurisdictions listed under point 2, the Narcos video slot must not be offered in the following regions: Indonesia, South Korea. 3.4. In addition to the jurisdictions listed under point 2, the Street Fighter video slot must not be offered in the following regions: Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. 3.5. In addition to the jurisdictions listed under point 2, the Fashion TV video slot must not be offered in the following regions: Cuba, Jordan, Turkey, Saudi Arabia. 4. Universal creatures (Frankenstein, Frankenstein’s bride, Dracula, Mummy, Skinwalkers from the lagoon, and Invisible Man) can only be played in the following regions: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, North Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden. 5. For some casino games, the account balance may be indicated in euros. The conversion occurs at the time of the stated currency rate and only affects the appearance of the in-game balance. In this case, the currency of the account does not change.
- Bet is a contract established between the client and the bookmaker based on the Rules set, with an uncertain outcome and a potentially winning condition.
- Outcome is the conclusion regarding how the events or competitions upon which the bet was placed ended.
- Client is the person who has placed a bet on the event and situation at the bookmaker.
- Line is the range of events and their possible outcomes, the coefficient, and the final deadline for accepting bets by the bookmaker.
- Cancellation of the bet is an event where the bet is not considered and payouts will not be made. In “cancellation of the bet” situations based on these Rules, it is considered an agreement between the organizer and the client, and the funds wagered on such bets are returned.
- Main time includes the duration of a sporting match according to the rules of each sports competition, including the time added on by the referee. The main time of the match does not include extra time, overtime, penalties, or shootouts.
- xs guarantees that any information provided in the application is reliable and accurate. Otherwise, Mostbet may refuse to register the account. If there are doubts regarding the accuracy of the pre-registered account details, Mostbet reserves the right to request verifying documents from the betting participant at the company’s discretion, as well as the right to suspend any payments until all details are verified. The bookmaker has the right to demand that documents be sent by mail. Verification of documents can take up to 72 hours from the time they are accepted. If the provided information is proven to be untrue, the company has the right to cancel all bets and stop all payments, as well as to continue checking the account by requesting the necessary set of documents to ascertain the details.
MEASURES AGAINST MINORS
If you are under the age of 18, please do not attempt to register with the MostBet bookmaker. The MostBet bookmaker company operates as a socially-responsible operator of gambling and uses a program to restrict access for individuals under the age of 18. Therefore, the company reserves the right to request verification documents confirming your identity and age when you register on the MostBet BK site.
CLIENT IDENTIFICATION
In accordance with the AML internal policy, the Company conducts both initial and ongoing checks of users’ identities based on the potential risk level associated with each User.
- The company requires minimal information from you to confirm your identity.
- The company records and retains the information and documents used to confirm your identity and the methods utilized for verification, along with the results.
- The company checks your personal information against lists conducted by competent state and independent authorities for people suspected of terrorism, and the minimal identification data set includes:
- The user’s full name;
- Date of birth (for individuals);
- The user’s residential or registered address;
- The planned source of funds to be transferred to the company account.
- A passport or identity card or other equivalent documents that meet these requirements: – The holder’s name, date of birth, and photograph; – issued by government entities;
- A recent utility bill (not older than 3 months) or other document confirming the user’s residential address.
- The Company may also request additional information confirmed by the relevant documents. In certain cases, the Company may request notarized copies of documents from the user.
POLICY ON INACTIVE ACCOUNTS
If you do not use your gaming account for sports betting for more than 12 months, your account will be considered “inactive.” If the balance in the gaming account is positive, you will be notified at least 28 days before your account status changes to “inactive” after 12 months. For all inactive accounts with a positive balance, a monthly fee of 5 euros (or the equivalent in the account’s currency) will be charged.
MULTI-ACCOUNTING (RE-REGISTRATION)
- All registered users may only have one betting account. The registration rules state that it pertains to one family, one address, one email address, one IP address, and one debit/credit bank card. The company administration has the right to request verified information from the client (passport, residency registration, registration) and to undergo a video conference.
- Registered clients cannot re-register as a new client (under a new name, new email address, etc.). Re-registration (even under a new name), using the documents of others, non-existent, or forged (through various applications) documents if identified, grants the administration the right to cancel all bets made on that account. If the verification procedure is not complied with and the documents requested by the player are not submitted within 14 days from the notified date, the administration reserves the right to deem the bets invalid and block the account indefinitely. Additionally, the administration has the right to block the re-registered account during the investigation process (for up to 2 months). Exceptions can be made by the BK administration at the request of the client.
Promo Code.
The Mostbet company offers a “Promo Code” as one of the bonus types. A promo code is a combination of numbers and letters provided to the client at the discretion of the bookmaker. The promo code may grant the client access to free bets or guarantee a return of the stake or bet. A promo code bet will be calculated at a coefficient of 1 (if refunded or canceled), and the promo code will be reissued to the client for use. In cases not specified in the placement of the promo code, promo bets cannot be combined with other specially offered bets. Multiple accounts do not participate in this promotion. The bonus is provided for one account per family, address, email address, IP address, and debit/credit card number. The company reserves the right to suspend any free bets in cases deemed to violate the regulations or identify incorrect betting procedures. The promo code can only be used once by a single client.FIRST DEPOSIT BONUS UP TO 125% + 250FS
- The bonus offer is aimed at new users registered on both sports and casinos at BK Mostbet from December 19, 2017, to December 31, 2020. The bonus offer can be obtained in the following currencies: EUR, USD, RUB, BYN, UAH, KZT, INR, IDR, THB, VND, TRY, PLN, BDT, KHR, KRW, MYR, BND, SGD, PKR, UZS, KES, UGX, GHS, TZS, XAF, NGN, CFA, XOF, AZN, IRR, CZK, BRL, PHP, AMD, GEL, RWF, MDL, KGS, TJS, NOK.
- To participate in the promotion, select the required bonus (for sports or casinos) at the time of registration, then you must top up your account with a single payment of: 15,000 UZS / 100 RUB / 600 KZT / 10 TRY / 2 USD / 2 EUR within 7 days from the date of registration.
- The amount credited as a bonus depends on the value of the first deposit. For example, if client N deposits 1,000,000 UZS from the date of registration, the bonus amount is 100%, that is, 1,000,000 UZS.
- To claim the bonus, you need to top up your account with a single payment of more than: 15,000 UZS / 100 RUB / 600 KZT / 10 TRY / 2 USD / 2 EUR within 15 minutes of registering.
- For some currencies, the time to claim the increased bonus may be extended. The current timer is displayed on the main page of the site after registration.
- The total bonus amount will be 125% of the deposit amount. For example, if client N deposits 1,000,000 UZS within 15 minutes of registration, the bonus amount will be 125%, that is, 1,250,000 UZS.
- The maximum bonus amount will be: 3,000,000 UZS / 15,000 RUB / 140,000 KZT / 2,500 TL / 300 USD / 300 EUR.
- Additionally, to receive 250 free spins, you must make your first deposit of: 125,000 UZS / 1,000 RUB / 5,000 KZT / 100 TRY / 20 USD / 20 EUR within 7 days from the date of registration.
- 250 free spins will be distributed in equal parts over 5 days. The calculation will be made once a day, each day of spins can be staked within 24 hours in the following casino games: Ultra Fresh (24 Hour Grand Prix game for CZK/PLN currencies).
- Only the first (within the promotion) deposit participates in the promotion. Bonus funds and free spins will be credited to the bonus balance within 72 hours after the deposited promotion.
- “Sports” bonus: to convert bonus funds into real funds and withdraw them from the account, the following condition must be met within 30 days after the first deposit: the user must stake an amount five times more than the bonus amount from their bonus account as an “express” bet. There must be at least 3 events each with a coefficient not lower than 1.40, and the maximum number of events in the express bet is unlimited. If the player is unable to meet the terms of the promotion within the specified period, the bonus balance will be canceled.
- “Casino” bonus: to convert bonus funds into real funds and withdraw them from the gaming account, you need to convert the bonus amount taken in the Casino, Live games, and Virtual sports sections by x60 within 72 hours after the first deposit. Please note that not all games will fully contribute to the rollover of the bonus. For example, bets made in Live games and Virtual sports contribute 10% towards the rollover. The list of available games may differ on the site and the mobile version, and may be changed at any time.
- If the player has funds in both real and bonus balance, all bets will be made first from real balance funds. Real balance funds will be used for betting until the real balance goes down to 0. Bonus balance funds will only be used for betting when the real balance is 0.
- The bonus will be deemed justified after all conditions have been met. Bets that do not meet the conditions set forth in clauses 10 and 11 will not be counted in the accumulation of bonus funds.
- Bets placed 30 days after activating the bonus (for sports) and 72 hours (for casino) will not be counted.
- As long as at least one open bonus account exists, the player can withdraw the full amount staked from the amount re-played from 0, provided that two times the amount of the bonus remains in the gaming account. The successful request for cash withdrawal will be marked as “Completed.” Violating the terms of this clause will result in the player being deemed to have declined participation in the promotion, and in this case, the bonus balance will be canceled. This rule applies from the moment a bonus account is created, until the amount for the bonus game emerges.
- The bonus offer can only be used once. Be cautious when choosing the bonus during registration. By selecting one of the options (for sports or casinos), you will automatically reject the other. You cannot change your choice in the future.
- The funds transferred to the bonus account may be used for any products of the company after they are transferred to the real account.
- By activating the bonus during the registration process, you automatically acknowledge your acceptance of these rules and conditions for the promotional offers.
- The option to reject bonus funds is only available during the registration stage, upon activation of the bonus offer, or if the gaming terms are not being respected.
- Each individual can use only one gaming account for bonus offers per family, apartment, computer, or IP address. If you suspect multiple registrations (fake accounts, gaming groups) violate the rules, Mostbet reserves the right to cancel the bonus. If you register a second account, it will be deleted and all gaming bonuses and winnings may be annulled.
- If irregularities regarding the game’s legitimacy and/or the use of harmful strategies at the player’s discretion are identified during account verification, the company retains the right to cancel the bonus and/or to deny it to the client. Bonus funds can be withdrawn at any time without prior notice to the client, but only after rolling over and/or accounting for it. In conflicting situations, the decision of authorized personnel of the company is conclusive.
- The company reserves the right to conduct verification procedures for the owner of the gaming account and to halt calculations of the bonus funds during the verification process.
- If the company’s officials suspect the client of fraud, Mostbet reserves the right to apply special terms for the redemption of bonuses for clients in this category.
- These terms may change or be supplemented during the promotion or at other times.
BONUS ACCOUNTS
“Sports” Bonus
- Bonus funds must be harvested within 7 days from the activation of the bonus account (except for the first deposit bonus). After 7 days, the bonus account will be refreshed and can be reopened to play new bonus points.
- Only one bonus account may be opened at a time.
- To convert the bonus amount into real funds and withdraw them from the gaming account, you must meet the following conditions: place an express bet three times with an amount five times the bonus funds, with each event having an odds of not lower than 1.4. Additional events over the required amount can have different coefficients.
- The bonus account will close if its balance is less than the minimum stake amount and all coupons have been accounted for.
- To successfully convert bonus funds into real money and withdraw them from the gaming account, you must convert the bonus amount obtained in the Casino, Live games, and Virtual sports sections by x60 within 72 hours after activating the bonus account.
- The amount transferred to the real balance is calculated based on the following formula: bonus value * payout coefficient. If the payout coefficient is not specified in the promotional rules, it is calculated at value “1”.
- Example for calculating using the payout coefficient: A client had a payout of 3, with a bonus of 100EUR at odds of x10. They used the bonus balance in casino games and got a significant win, bringing their balance to 500EUR; the client fulfills the wagering conditions and the money is calculated according to the formula: maximum transfer amount = 100 * 3 = 300EUR. 300EUR will be transferred into the client’s real account and the remaining bonus will be deducted.
- The size of the wager depends on the player’s level in the loyalty program or points awarded with other bonuses.
- Take note that not all games will fully contribute to the rollover of the bonus. For example, the Live games and Virtual sports sections only count for 10% towards the rollover. The list of available games may vary on the site and mobile version and can change at any time.
- If the player has funds in both actual and bonus balance, all bets will be made firstly from the real balance funds. Actual funds are used for betting until the real balance equals 0. Funds from the bonus account will be used for betting only if the real balance is 0.
- Casino section: category “slots”;
- Live casino section: no providers available for bonuses;
- Virtual sports section: no providers available for bonuses;
- Live games section: no providers available for bonuses.
- Fast games: no providers available for bonuses.
PLAYER’S WAGERING
Wager is the number of mandatory stakes required by the player to reclaim the bonus. Wagering coefficient is the coefficient calculated based on the formula: stake amount / nominal value of the bonus. Game contribution is the percentage of the turnover considered for meeting the conditions for using bonus funds or fulfilling the wagering requirements. Example: You have a nominal value bonus of 2000 ₽ and a wager of 30. To convert this bonus, you need to place total stakes equal to 60,000 ₽ (2000 * 30). If you select a game with a 100% game contribution, the required wagering will be calculated based on this formula (2000*30)*100%=60,000; if the game contribution is 10%, the wagering will be (2000*30)*10%=600,000. The following game contributions are used on the Mostbet website: Casino section
- Slots (except video poker) – 100%
- Poker, Video Poker, Roulette, Baccarat, Blackjack, table games, Lotteries, Scratch cards, Bingo, Keno – 0%
- All sections – 0%
- All sections – 10%
- All sections – 10%